The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
Melanie Endres of Code Factory SL introduces panelists Steven King of UNC Blue Sky Innovations, William Sullivan IV, Cambridge Trust, Clark Whittington, Art-O-Mat and Joe Loparco, Automated Services International. Photo: Networld Media Group.
The ICX Summit, which kicks off Sept. 9-11 in Charlotte, North Carolina, is celebrating its eighth year with notable names as keynotes and panelists on a wide range of retail customer experience topics.
The summit, a dual event with the Banking Customer Experience event, brings together B2C brands to learn from industry leaders, network among peers and hear from top innovators when it comes to innovative customer experience.
Early bird registration offers a special discount of $450 if registered by May 3.
The two summits are hosted by Networld Media Group, a leading business-to-business media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. By bringing the two summits together in one place with one exhibit area and a combined agenda, attendees of both events will have the opportunity to gain a more diverse perspective on what it takes to create exceptional experiences for today’s consumers.
The three-day summits kick off with a visit to Honeywell’s Customer Experience Center.
Award ceremony
Top examples of CX innovation will be highlighted during the ICX Summit Elevate Awards ceremony. Nominations for Elevate Awards are open until May 31. The awards recognize and honor organizations effectively leveraging technology to elevate the customer experience. A panel of judges will choose five winners as well as an « Innovator of the Year, » with winners being chosen based on innovative use of technology to enhance and improve customer satisfaction, engagement and loyalty. The submitted CX tech effort must be a project completed after January 1, 2023.
The 2023 Elevate Awards winners featured Elo Touch Solutions (which won for its work on the Taco Bell Defy Welcome Monitor, an interactive technology solution for Taco Bell’s next-gen, two-story drive-through store, OnQ (for its interactive digital swatch panel experience), Vuse (for its palm scanning and ID/age verification solution), Parla Retail Ltd. (for its interactive cross-platform solutions) and LG, which won the ICX Customer Experience Excellence award for its work helping a restaurant client deploy four LG CLOi ServeBots. RobotLab partnered with LG on the project.
Keynote presenters
This year’s ICX Summit keynote speakers include Neely Woodson Powell, founder of the Charleston Shoe Company, a 27-year-old shoe-wear brand. Powell will share insight on her ‘shoe joy’ strategy as well as how customer engagement drove brand success.
CX topic panelists
The summit agenda features over a dozen topic panels, ranging from autonomous store technology and tapping customer feedback to drive CX success to building customer loyalty with rewards that matter.
Participants include:
- Marbue Brown, founder of The Customer Obsession Advantage, a firm dedicated to helping companies achieve extraordinary business results, and author of the book « Blueprint for Customer Obsession. »
- Ankur Garg, senior technical business development leader with Amazon Just Walk Out.
- Lovell Holloway, general manager for the Kansas City International Airport.
- Chris King, CEO of Monster Entertainment.
- Adam Terranova, senior director of growth for WOWorks.
Retail and brand leaders interested in participating on a panel (see agenda here) can click here to apply. Approved panelists will receive a free pass to the summit.
Judy Mottl is editor of Retail Customer Experience and Rewards That Matter. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.
