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HomeBMWSo much for the 'Klim Gear Protection Guarantee'

So much for the ‘Klim Gear Protection Guarantee’


The police officer had NO IDEA how fast (within that range of speed) the OP was going!

He wasn’t there. There we no skid marks to measure. There is no way to tell from the damage as there was no straight on impact. It was damage caused by a high side which tosses the rider off and then the bike tumbles. A riderless bike is going to get damaged when it stops no matter how slow it is going.

The info that Klim used to determine that the OP was involved in illegal activity is based on a guess at best from someone who wasn’t there. His guess was well within the margin of error even for someone who actually witnessed the accident, meaning if you took a hundred officers who actually observed the accident, their estimates of speed would probably vary by least 5mph. Heck, the BMW Factory BUILT IN ERROR in the speedometer is close to that much.

Klim should know better. They should honor their warranty. It’s not worth souring a customer base over a 5mph GUESS.

It’s not like they are working on tight margins financially. While their gear IS nice, their markup is not small. They should not dishonor their promise to their high paying customers based on a GUESS.
Klim is owned by Polaris. Much of the gear is made in China and the far east (gee, could that possibly be because wages are so low there and they could make even MORE profit off their overpriced jackets? Naw, who would do such a thing?)They say it’s because they can’t build a hiqh enough quality manufacturing facility here. Do you buy that?

From Klim’s website:
Do you manufacture your products in the U.S.?
KLIM manufactures parts of and whole products all over the world. As a technical apparel company with an intense appetite for the absolute best, KLIM sources raw materials and other ingredients from multiple countries (including here in the U.S.). Many of our materials require highly specialized manufacturing that is only done in a few places in the world. For instance, some of our GORE-TEX® laminates originate in different parts of Europe before being shipped to Asia for final finishing. Also, the thread that holds much of our gear together is sourced out of Texas.

In the pursuit of the absolute highest quality in our gear, KLIM products are only made in the best factories in the world. That is the single most important takeaway in any manufacturing discussion.

It’s important to note that just because a product is produced in China, Korea, Vietnam, Sweden, or anywhere else KLIM products are made, doesn’t mean it is cheaper in cost or lower in quality. While brands can and do travel to Asia to find factories that will build for the lowest cost possible, the gains in margins aren’t generally worth the reduction in quality. There is still a lot of truth in, “You get what you pay for.”

There is no easy way to show our customers the effort we take into selecting a factory. But we are very confident our products are produced in the highest quality factories in the world. KLIM’s decision to rely on overseas manufacturing is not based on pricing. It is based on quality first and sustainability thereafter. With all that said KLIM truly wishes we could produce our products here in the United States; however, in the short term, that’s simply not possible.“

They sure go to a lot of effort to NOT admit directly that they are NOT made in the US and they ARE made in the far east (and China) by implying that they can’t build a quality factory here.

I GUESS I won’t choose to spend my hard earned money on a overpriced item made by a company that chooses to not honor their commitments based on questionable information or searches out every loophole to get out of their warranty. If THEY don’t believe that much in their product, why should I?

What if the speed limit in that section of road HAD been 40mph. Would they have expected their product to perform any better? Or worse?

What if he was 2mph over the speed limit, would they reject the claim?

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